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Customer policies

Warranty & product assistance

Get help with a device fault and understand warranties and consumer guarantees.

Manufacturer warranty

Warranty terms vary by manufacturer and exact model. Check the supplied documentation and product information for any stated coverage; there is no single warranty period for every item in our catalog.

How to request assistance

Contact us with the order number, exact model, serial number if available and a description of the fault. Follow manufacturer safety instructions and stop using a damaged device while seeking advice. We will explain assessment and return arrangements for the item.

Consumer guarantees

Manufacturer warranties are additional to consumer guarantees. Nothing in this policy removes rights or remedies available under applicable commercial regulations.

Need help?

Contact our team with your question or order number.

support@bongnpipes.com

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