Change-of-mind returns
30-day return policy for unused, unopened items in original packaging. Return shipping is covered by the customer unless damaged on arrival.
Contact us within 30 days to request a change-of-mind return. Keep the item unused, sealed and in its original manufacturer packaging. You cover return postage for an accepted change-of-mind return.
Faulty, damaged or incorrect goods
The change-of-mind conditions do not limit your rights under applicable consumer protection laws. Contact us with your order number, a description of the issue and photos where useful. A manufacturer warranty period does not determine all consumer-guarantee rights.
Requesting a return
Email our team before posting an item so we can identify the order and provide return instructions. Do not send used devices, batteries or hazardous items without appropriate instructions.
After assessment we will explain the available remedy and any further information required. Refund timing depends on the payment method and processing provider; we will confirm the arrangement for your order.